Refund Policy
Last updated 23 August 2026
Short version: if Fireback is not what you expected, email us within 14 days and we will refund you. No form, no argument.
Fireback is operated by Shokirboy Salikhbaev, a sole proprietor based in Tashkent, Uzbekistan. Payments are handled by Paddle, who are the merchant of record and appear on your card statement.
14-day refund
If you subscribe to Premium and change your mind, write to us through our contact form within 14 days of the charge and we will refund it in full.
This applies to your first payment. For later renewals, see below.
Renewals you meant to cancel
If a renewal charged you and you had intended to cancel, tell us within 14 days of that charge and we will refund it. We would rather give the money back than keep a payment somebody did not want to make.
Cancelling
You can cancel any time. Cancelling stops the next payment; it does not end the month you have already paid for, so you keep Premium until that period runs out.
How refunds are paid
Payments are processed by Paddle, our merchant of record, so refunds are issued by Paddle back to the card you paid with. Depending on your bank it usually appears within 5 to 10 working days.
The one exception
We may decline a refund where an account has clearly been used to abuse the service. For example burning through a month of video review minutes and then asking for the money back. This is rare, and we will explain our reasoning if it ever comes up.